At SL, we understand that you may need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how cancellation requests are handled.
Customers may request cancellation of an order before the order has been processed or shipped. Cancellation requests should be submitted as soon as possible after placing the order.
To request an order cancellation, please contact our customer support team with your order number, registered email address, phone number, and the reason for cancellation.
If your cancellation request is received before the order is processed, we will make reasonable efforts to cancel the order and confirm the cancellation to you.
Orders that have already been shipped may not be eligible for cancellation. In such cases, you may need to follow the applicable Return & Refund Policy after delivery.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed through the original payment method or another suitable method as communicated by SL.
Once a cancellation is approved, the time required for the refund to reflect in your account may vary depending on the payment provider, bank, or financial institution.
Cash on Delivery orders may be cancelled before they are processed or shipped. Once the order has been dispatched, cancellation may no longer be available.
SL reserves the right to cancel an order in circumstances such as product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or other circumstances affecting order fulfilment.
If you have any questions regarding order cancellation or refund status, please contact us through our Contact page or email us at support@slstore.com.
On orders above ₹999
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