At SL, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important shipping information.
Orders are processed after successful order confirmation. We aim to process orders within the applicable processing time. Processing may take longer during weekends, public holidays, sales, or periods of high order volume.
Shipping charges, if applicable, will be displayed during the checkout process before you place your order. Any applicable shipping charges may vary depending on the order, delivery location, or shipping method.
Estimated delivery times may vary depending on your location, product availability, courier service, and other circumstances. Delivery estimates provided at checkout are indicative and may be subject to change.
Please provide a complete and accurate delivery address, including your name, phone number, city, state, and postal code. SL is not responsible for delays caused by incorrect or incomplete address information.
Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout. Tracking availability depends on the shipping service used.
Delivery may be delayed due to weather, transportation issues, courier delays, public holidays, address verification, high order volumes, or other unforeseen circumstances. We will make reasonable efforts to assist with delivery-related issues.
The courier may make one or more delivery attempts depending on its applicable procedures. Customers are responsible for being available to receive the order or following the courier's instructions for delivery.
If your package appears damaged at the time of delivery, please inspect the package carefully and contact our customer support team as soon as possible with your order details and relevant photographs or videos.
If you have any questions regarding shipping, delivery status, or your order, please contact us through our Contact page or email us at support@slstore.com.
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