At SL, we want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be processed.
Products may be eligible for return if they are unused, in their original condition, and returned with the original packaging, accessories, manuals, and other items supplied with the product.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs, videos, order details, or other information to verify the issue.
To request a return, please contact our customer support team with your order number, product details, and reason for the return. Our team will review the request and provide the applicable return instructions.
Certain products may not be eligible for return due to their nature, condition, customization, hygiene requirements, or other applicable restrictions. Any such restrictions will be communicated where applicable.
Once an approved return is received and inspected, we will process the applicable refund. Refunds will be processed through the original payment method or by another applicable method communicated by our team.
The time required for a refund to appear in your account may depend on the payment method, bank, or financial institution. Processing times may therefore vary.
Product exchanges may be available depending on product availability and the reason for the request. Customers should contact our support team before sending a product back for an exchange.
Return shipping arrangements may depend on the reason for the return. Where applicable, customers may be responsible for return shipping costs unless otherwise agreed by SL.
If you have any questions regarding returns, exchanges, or refunds, please contact us through our Contact page or email us at support@slstore.com.
On orders above ₹999
100% secure transactions
We're here to help
Hassle-free returns